Privacy Policy

Tailored Biosciences™ (“Tailored Biosciences,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and shared when you visit or make a purchase from www.tailoredbiosciences.com (the “Site”).

If you have any questions about this Privacy Policy, please contact us at support@tailoredbiosciences.com.

 

1. Information We Collect

We collect information to provide a secure, efficient, and personalized experience.

Personal Information You Provide

When you interact with our Site, place an order, or subscribe to communications, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Order and purchase history
  • Contact preferences

Payment information is processed securely by third-party payment processors and is not stored on our servers.

Automatically Collected Information

Like most websites, we collect certain information automatically, including:

  • IP address
  • Browser type and device information
  • Internet Service Provider (ISP)
  • Date/time stamps
  • Referring and exit pages
  • Site navigation and usage data

This data is used for analytics, security, and site optimization and is not linked to personally identifiable information.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve site functionality
  • Track shopping cart activity (including abandoned carts)
  • Support analytics and performance monitoring

If you abandon your cart, cookies may be used to determine whether to send cart reminder messages via email or SMS, where applicable.

You can disable cookies through your browser settings. Note that disabling cookies may affect certain Site features.

SMS Disclosure:

Text messaging opt-in data and consent are not shared with third parties, except as required to provide messaging services through aggregators or carriers.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Communicate order confirmations and shipping updates
  • Provide customer support
  • Send promotional or educational communications (if opted in)
  • Improve Site performance and user experience
  • Maintain security and prevent fraud

We do not sell, rent, or trade your personal information to third parties.

4. Email Communications

By making a purchase or subscribing on our Site, you may receive:

  • Order and shipping confirmations
  • Account or service-related communications
  • Promotional emails or newsletters (if you opt in)

You may unsubscribe from promotional emails at any time using the link in the email or by contacting support@tailoredbiosciences.com. Transactional emails related to your orders may still be sent as required.

5. SMS Communications

If you opt in to receive SMS messages from Tailored Biosciences™, you may receive marketing or transactional messages, including cart reminders.

  • Message frequency varies
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • Reply HELP for assistance
  • Carriers are not responsible for delayed or undelivered messages

Participation in SMS messaging constitutes consent to receive autodialed or prerecorded messages related to our products and services.

6. Third-Party Services

We do not use third-party advertising networks. However, we may use trusted service providers (such as payment processors, email platforms, SMS providers, and analytics tools) strictly to operate our business.

These providers are only permitted to use your information as necessary to perform their services.

7. Data Security

We use industry-standard security measures, including SSL encryption, to protect your information. Sensitive data is transmitted only through secure pages.

While no method of transmission over the internet is 100% secure, we take reasonable measures to safeguard your data.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications
  • Requests can be submitted to support@tailoredbiosciences.com.

10. Minor Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Tailored Biosciences™

Email: support@tailoredbiosciences.com

Website: www.tailoredbiosciences.com